This project intends to: 1. Analyze the regulatory framework of Volunteerism in SCML (assumptions, principles, objectives, expectations, ...)2. Analyze the degree of implementation of the principles and objectives underlying the implementation of the Voluntary Service in SCML (strengths and weaknesses, difficulties and obstacles, articulation with other internal services, 'good practices', innovation factors, ...)3. Analyze the organizational and procedural models adopted (factors of effectiveness and efficiency, degree of satisfaction, ...)4. Analyze the results and actual Impacts of the Volunteer Service in the different areas of SCML intervention (results, degrees of satisfaction, confrontation with initial expectations, ...)5. Production of Strategic Recommendations